An absolute nightmare. These guys genuinely feel that customers are an inconvenience and to be treated like cash cows only. Legislative processes mean nothing to them. Despite legal advice confirming that my case is airtight, they refuse to budge. The CPA is handling the case now with very high confidence that this will be resolved BECAUSE THEY'RE SO BLATANTLY IN THE WRONG. And then they send me a email asking me to rate my experience with them 😂. It just shows the absolute disconnect between management and client. From my first experience, stay as far away from Communica as possible unless you want a very clear lesson of what "pig headed front end" really means.